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Costco Concierge Services | Technical Support
Free Technical Support
Exclusively for members
TOLL-FREE 1-866-231-9731
Available 24 hours a day, 7 days a week

Receive FREE technical support for televisions, projectors, major appliances, computers, tablets, cameras, camcorders, smart watches, security cameras and digital music players purchased from Costco Canada.

  • Speak with expert level technicians
  • Enjoy easy-to-understand answers to your set-up and product use questions
  • Get troubleshooting assistance
  • Obtain warranty information and assistance
  • Receive in-home service when in-home service is covered under manufacturer's warranty
  • English and French speaking agents available
  • All calls are handled in Canada and the U.S.
  • This service is available exclusively for Costco Canada members
  • Technical support for cellular phones is provided by the cell phone service provider

To help us assist you quickly, please have the following information available when you call:

  • Name
  • Costco Membership Number
  • Costco Item Number (printed on your receipt)
  • Item Description and Model Number
  • Serial Number
  • Purchase Date


Costco extends the manufacturer's warranty on televisions, projectors, major appliances and computers (excluding tablets) to 2 years from the date of purchase if the manufacturer's warranty is less than 2 years.

See the manufacturer's warranty for specific coverage terms. For warranty service, contact Costco Concierge Services at: 1-866-231-9731 TOLL-FREE

Your satisfaction is Costco's top priority.

Costco will accept returns within 90 days from the date of purchase for the following items:

¹ Countertop microwaves excluded.
² Return details will vary by carrier service contract.
³ Including aerial cameras (drones).